Airbnb outsourced a shoddy background check on my account using only two pieces of data – my name and birthdate. This simple and lazy check found four arrest records scattered throughout the US (one to a man of a different race, and two others where the middle name was never given – only an initial). This was enough to trip Airbnb’s algorithms. So, despite my history as a good customer with excellent reviews from our hosts, they deactivated my account 7 days before our leave date. I filed disputes. We pivoted and booked a place with VRBO using my wife’s account. Amazon and Google could just as easily flip a switch and cut me off from services I use and depend on, with no way to dispute or appeal the action. I’m caught in a web I willingly walked into.

Michael E Brown @brownstudy